Quick answers about shipping, returns and caring for your glassware. Can't find what you need? Email support@glasscias.com — we reply within 24 hours.
Where do you ship from, and how long does delivery take?
Glasscias is a San Diego–based glassware brand founded in 2022. Our glasses are made by our glassmaking partners overseas and shipped directly to you. Orders are processed in 1–2 days, and delivery usually takes 7–15 days to the US and Canada. Every order includes tracking.
How much is shipping?
Standard worldwide shipping is US$7.95. Orders over US$75 ship free.
Which countries do you ship to?
We ship worldwide, including the US, Canada, the UK, Europe, Australia, New Zealand and Asia.
How do I track my order?
When your order ships, we email you a tracking number. If you haven't received it, or the link doesn't work, email support@glasscias.com and we'll send you a working tracking link.
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused and in their original packaging. Email support@glasscias.com to start a return — please don't send items back without contacting us first. Personalized items, gift cards, and used or washed glassware can't be returned.
Are returns free?
For orders delivered in the United States, we send you a prepaid return label at no cost. Outside the US, return shipping is paid by the customer. A 7% fee (covering payment processing costs) is deducted from refunds.
How long do refunds take?
Once we receive and inspect your return, we'll confirm by email. Approved refunds go back to your original payment method within 10 business days; your bank may take a few extra days to show it.
What if my glass arrives broken or damaged?
Please check your order when it arrives and email support@glasscias.com within 7 days of delivery with a photo of the damaged item and its packaging. You can choose a free replacement or a full refund for the damaged item — there's no need to send it back.
Can I cancel my order?
Orders can be cancelled within 12 hours of purchase by emailing support@glasscias.com. A 7% fee applies to cover payment processing costs. After 12 hours the order is already being prepared and can't be cancelled, but you can return it under our 30-day return policy.
What are your glasses made of? Are they lead-free?
Our glasses are made of lead-free crystal glass. Many of our designs are hand-cut against a turning wheel, so each piece is slightly unique.
What is "Kiriko Style"?
Our Kiriko Style designs are inspired by traditional Japanese glass-cutting patterns — starbursts, fans and lattices that catch the light. They are Kiriko-inspired designs, not certified Edo Kiriko made in Japan.
Are the glasses dishwasher safe?
No — please hand wash only. Use warm water and mild soap, and dry with a soft cloth. This protects the hand-cut details and any gold rims.
Do your glasses come in a gift box?
Some of our products include a gift box — this is stated on the product page. Other items ship in protective padded packaging designed to keep the glass safe in transit.
Which payment methods do you accept? Are taxes included?
We accept major credit cards, PayPal, Apple Pay and Google Pay. For US customers, the price you see is the price you pay — no sales tax is added at checkout, and there are no import duties or customs fees on delivery.
How do I contact customer support, and how fast do you reply?
Email support@glasscias.com. We reply within 24 hours. Please include your order number (e.g. #GS123456) so we can help faster.